Refund policy

Original Artwork: Original artwork is an investment and should meet your expectations as a collector. Integrity and collaboration are cornerstone to my business, as such I have a 7-day return policy, which means you have 7 days after receiving your item to initiate a return by emailing megan@meganlotuacoart.com.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. To start a return, you can contact us at megan@meganlotuacoart.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at megan@meganlotuacoart.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom paintings unless they were damaged in shipment. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at megan@meganlotuacoart.com.